Online CPD – Complaints Handling
For all dental professionals
Our Complaints Handling course is quality assured and specifically tailored to help you fulfil your enhanced CPD requirements set our by the GDC. It also meets the CQC regulations to ensure you and your practice are delivering the highest standard of dental care.
What you will learn from this CPD course
- Why do patient complaints happen
- How patients complain
- Best practice for how the dental practice should manage complaints
- How you as a dental care professional should manage patient complaints?
- What a practice complaints manager is and what their responsibilities are
- Which GDC guidance we should refer to know our responsibilities when handling dental complaints.
Who is the course suitable for?
Dentists
Dental Therapists
Dental Hygienists
Orthodontic Therapists
Clinical Dental Technicians
Dental nurses
Dental Technicians
And any other team members with a valid GDC number can benefit from this CPD course.
Great reasons to take this course
After completing this course you will have the skills to:
- Know your role and responsibilities in complaints handling.
- Become an asset to your team in a complaint situation by knowing your role and responsibilities and performing them well.
- Be able to understand why complaints happen, how to prevent them and how to effectively manage complaints with confidence.
- Be able to compile a complaints policy.
- Fulfil your GDC and CQC training requirements on this topic.
Why not equip yourself to become your practice complaints manager? Being up to date on this topic is very appealing to potential employers. and could be a great way to progress your career and boost your employment options
Are you a complaints manager? This course will give your team the skills to effectively manage complaints
Course content
- What is a complaint?
- Who complains?
- Reasons for complaints
- How do patients complain?
- Guidance and legislation
- Staff training
- About your complaints procedure
- Responding to complaints:
- Recording complaints
- Using complaints as feedback
- Complaints checklist
Relevant Legislation
GDC Principle 5 – Have a clear and effective complaints procedure.
CQC Statement on dental complaints
CQC: Keyline of enquiry (KLOE): How are people’s concerns and complaints listened and responded to, and used to improve the quality of care?
CQC Regulation 16: Receiving and acting on complaints
GDC Principle 2 – Communicate effectively with patients
GDC Principle Seven – Maintain, develop and work within your professional knowledge and skills
GDC Principle One Put patients’ interests first
Help and Guidance Feedback
COURSES FOR QUALIFIED DENTAL PROFESSIONALS
