Course Contents

Complaints Handling:

• Why do patient complaints happen
• How patients complain
• How you as a dental care professional should manage patient complaints?
• What a practice complaints manager is and what their responsibilities are
• How the dental practice should manage complaints
• Which GDC guidance we should refer to know our responsibilities when handling dental complaints.

Fire Safety:

• How fires are caused in the workplace,
• Which hazards exist during or after a fire and the characteristics of fire and smoke spread.
• How to identify and control fire hazards at work.
• What is meant by the term ‘means of escape’ in relation to fire hazards
• The principles of extinguishing fires
• How to use portable fire fighting equipment and fixed fire fighting systems.
• The duties of employers and employees in relation to workplace fire safety,
• How to undertake a simple fire safety inspection and the stages of a fire risk assessment.
• The role of the Fire Warden and the contents of a fire safety briefing.

Display Screen Risk Assessment:

• The reasons for conducting risk assessments and the main legislation relating to DSE risk assessments
• The principles of good DSE workstation design, the main causes of ill health relating to DSE use and the corrections that can be made to workstation design to control risks.
• How to carry out all stages of a DSE risk assessment and the circumstances in which a DSE risk assessment should be reviewed.

General Data Protection Regulations:

• Know exactly what GDPR means.
• Understand the principles of GDPR
• Understand the Rights of the individual under GDPR
• How to protect dental patients, staff and their information
• Know the relevance of GDPR to your role and the dental practice

The Mental Capacity Act:

• You will learn exactly what the mental capacity is and its importance in the dental setting.
• The five principles of the MCA
• How the MCA empowers people to make decisions for themselves and protects people who lack capacity.
•  Why effective communication is important when working with a person who may lack capacity.

COSHH:

• The importance of COSHH risk assessments,
• The reasons for conducting COSHH risk assessments
• The main legislation relating to COSHH risk assessments.
• To identify and classify different forms of hazardous substances and how these substances affect the body to cause harm.
• To control risks from hazardous substances
• The factors to consider when assessing risks from exposure to hazardous substances.
• The hierarchy of controls in relation to hazardous substances.
• How to carry out a COSHH risk assessment in your practice.
• The stages of a COSHH risk assessment and the circumstances in which a COSHH risk assessment should be reviewed.
• Our duty to report under RIDDOR
• Which injuries diseases and dangerous occurrences are reportable under RIDDOR
• How they are reported and within which timescales.
• How they are recorded

Defibrillator supported CPR:

• How to identify and manage a cardiac arrest.
• How to promptly provide life potentially saving treatment and summon help from other team members and emergency services for cardiac arrests.
• Your role in managing a cardiac arrest in the dental practice
• How to provide chest compressions, rescue breaths and use a defibrillator  (Defibrillator supported cardiopulmonary resuscitation.) in both adult and child patients.